What is the focus of forensic adjusting?

Forensic adjusting is primarily concerned with investigating claims using specialized techniques. This approach differs from traditional adjusting as it emphasizes a thorough examination of the circumstances surrounding a loss, focusing on determining the legitimacy of claims and the extent of damages. Forensic adjusters often utilize advanced methodologies, including forensic accounting and detailed loss analysis, to gather evidence and provide an in-depth understanding of the incident in question. Their work typically involves examining physical evidence, conducting interviews, and reviewing documentation to ensure that claims are accurately validated and assessed.

In contrast, calculating policy premiums pertains more to underwriting processes rather than claims investigation. Analyzing customer service quality relates to how effectively insurers assist their clients but is not a focus of forensic adjusting. Handling underwriting assessments involves evaluating the risks associated with insuring applicants, which is separate from the investigative aspect of adjusting claims that forensic professionals provide.